All Systems Operational

About This Site

Check the current status of GOV.UK Notify and see details of past incidents.

To get alerts about problems with Notify, select ‘subscribe to updates’ or visit https://www.notifications.service.gov.uk/support.

API Operational
Notify website Operational
Email sending Operational
Email delivery receipts Operational
Text message sending Operational
Text message delivery receipts Operational
Text message receiving Operational
Letter sending Operational
Send files by email Operational
Download files sent by email Operational
Callbacks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

Notify users unable to login due to Microsoft Global Outage
Resolved - Microsoft has announced that Outlook’s performance is improving.

However, they have warned that some emails may be delayed.

If you’re still not receiving your sign-in emails, contact support.

Now that this incident has been resolved, we can no longer change your sign-in method for you.

If you want to change your sign-in method, ask a member of your team with the ‘manage settings, team and usage’ permission to:

1) Go to the ‘Team members’ page.

2) Select ‘Change details’ next to your name.

3) Select ‘Text message code’ under ‘Sign-in method’.

4) Select ‘Save’.
Nov 13, 15:43 GMT
Monitoring - In its latest update, Microsoft says that the situation is improving.

If you are still unable to sign in to Notify, please contact support: https://www.notifications.service.gov.uk/support

We can only change your sign-in method if you:

- already have a mobile number associated with your account

- have signed in to Notify in the last 90 days
Nov 13, 13:35 GMT
Update - We have sent a text message to affected services, as emails may not be getting through.

We are answering enquiries from individual Notify users.

Where possible, we’re changing users’ sign-in method so they can sign in with a text message code instead of an email link.

If you sign in with an email link and you need to use Notify urgently, please contact support.

We can only change your sign-in method if you:
- already have a mobile number associated with your account
- have signed in to Notify in the last 90 days
Nov 13, 12:20 GMT
Update - Even if you sign in with a text message, Notify regularly checks that you still have access to your email address. This happens every 90 days.

This is an important security measure.

There is currently no way to bypass it.

Read more about: Notify’s security features
https://www.notifications.service.gov.uk/features/security#sign-in-and-api-access

Following today’s Microsoft outage, we’re monitoring how many users cannot sign in to Notify.

We’re investigating whether there are any workarounds that do not pose a security risk.
Nov 13, 11:11 GMT
Investigating - The global Microsoft outage is affecting some GOV.UK Notify users.

You may have problems signing in to Notify if you:
- use Microsoft Outlook
- sign in to Notify using a link that’s sent in an email

If you’re not receiving your sign-in emails:

Ask a member of your team with the ‘Manage settings, team and usage’ permission to:

1) Go to the Team members page.
2) Select ‘Change details’ next to your name.
3) Select ‘Text message code’ under ‘Sign-in method’.
4) Select ‘Save’.

If no one on your team can help you, you can contact GOV.UK Notify.

We will only change your sign-in method if you’ve already added a mobile number to your Notify account.

For security, we cannot add or update your mobile number.
Nov 13, 09:53 GMT
Global Microsoft Outage affecting email delivery
Resolved - Microsoft has announced that Outlook’s performance is improving.

However, they have warned that some emails may be delayed.

The Microsoft outage did not stop GOV.UK Notify from sending your emails.

Anything sent during the outage will be delivered when Outlook starts working again.

Please go to the dashboard to check the status of your emails.

For details of what to do when a message fails, see our message status guidance:

https://www.notifications.service.gov.uk/using-notify/message-status/email
Nov 13, 15:41 GMT
Monitoring - In its latest update, Microsoft says that the situation is improving.

We’re monitoring Notify and can see that emails are being delivered.

Our email provider will keep trying to deliver any emails you sent since the outage began.

We cannot say how long this will take, as the queue of unsent emails is likely to be quite long.
Nov 13, 13:42 GMT
Investigating - Delivery of emails sent by Notify is impacted by the global Microsoft outage.

Notify is still sending emails, but emails sent to Outlook users will be delayed.

We’ll keep you updated throughout the incident.

Thank you for your patience

GOV.UK Notify
Nov 13, 09:45 GMT

Nov 12, 2026

Degraded text message delivery receipts and status updates
Resolved - This incident has been resolved.
Nov 12, 08:19 GMT
Monitoring - Text message sending and text message delivery receipts are beginning to recover.

We are continuing to work with our providers to identify the root cause of the problem, and will continue to monitor performance.

Thank you for your patience

GOV.UK Notify
Nov 11, 15:08 GMT
Update - We’re investigating another text message delivery issue with our providers.

Some text messages may be delayed or fail to deliver and there is a delay in receiving delivery receipts.

We are working with our providers to understand the root cause of the problem.

We’ll keep you updated throughout the incident.

Thank you for your patience.

GOV.UK Notify
Nov 11, 13:15 GMT
Update - We’re investigating another text message delivery issue with our providers.

Some text messages may be delayed or fail to deliver and there is a delay in receiving delivery receipts.

We are working with our providers to understand the root cause of the problem.

We’ll keep you updated throughout the incident.

Thank you for your patience.

GOV.UK Notify
Nov 11, 13:10 GMT
Update - We’re investigating another text message delivery issue with our providers.

Some text messages may be delayed or fail to deliver and there is a delay in receiving delivery receipts.

We are working with our providers to understand the root cause of the problem.

We’ll keep you updated throughout the incident.

Thank you for your patience.

GOV.UK Notify
Nov 11, 13:00 GMT
Investigating - We’re investigating a text message delivery issue with our providers.

Some text messages may be delayed or fail to deliver and there is a delay in receiving delivery receipts.

We are working with our providers to understand the root cause of the problem.

We’ll keep you updated throughout the incident.

Thank you for your patience.

GOV.UK Notify
Nov 11, 10:11 GMT

Nov 11, 2026

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

GOV.UK Notify Scheduled Maintenance on 5 November
Completed - The scheduled maintenance has been completed.
Nov 5, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 GMT
Scheduled - GOV.UK Notify will be undergoing scheduled maintenance on 5 November between 21:00 and 23:00.

At some point during this maintenance, Notify will be unavailable intermittently.

During this downtime:

- The Notify web interface - https://www.notifications.service.gov.uk - will be unavailable
- API requests will receive an error
- Text message replies and delivery receipts will be delayed

This is because we will be upgrading our database to patch a security vulnerability.
Nov 4, 17:00 GMT

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage