GOV.UK Notify status
Potential slow delivery of some text messages
Monitoring - Three UK are reporting a fix has been applied, resolving the issue. We’re seeing delayed messages delivering, and we’ll continue to monitor overnight before closing the incident tomorrow.

You should expect that messages sent earlier will all have been delivered this evening at the latest.

Thanks again for your patience.

Pete
GOV.UK Notify
Jan 16, 17:11 GMT
Identified - We have confirmed that Three UK is having issues sending text messages. This is intermittent, with some messages going through quickly and others not yet making it through after an hour or more.

We would expect that the queued up messages within the Three network will be delivered as the issues are resolved, but cannot guarantee that. Other mobile networks are not affected and for context we understand that Three UK has about 12-15% of the UK share for mobile phones.

We will update you here as we learn more. If you wish to check status for Three direct, you can do that here: http://www.three.co.uk/support/network_and_coverage/network_support

Thanks

Pete
GOV.UK Notify
Jan 16, 13:22 GMT
Investigating - We have some reports of slow delivery of text messages, in some cases taking up to 2 minutes to be delivered.

Messages are being sent promptly to the networks, but there appears to be some congestion or delays particular on Three network.

We are investigating and will update when we learn more.

From what we can tell so far, message are being delivered after a delay, but we will confirm that soon.

Thanks for your patience.
Jan 16, 12:13 GMT

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Partial Outage
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Past Incidents
Jan 16, 2021

Unresolved incident: Potential slow delivery of some text messages.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021
Delivery of international letters may be delayed
Resolved - Royal Mail has resumed delivery to mainland Europe, Canada and Turkey.

International letters held at Royal Mail’s dispatch centre will now be delivered.

Letters to some countries may still be delayed because of coronavirus (COVID-19).

For more information, see the Royal Mail website: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
Jan 4, 14:24 GMT
Update - We are continuing to monitor for any further issues.
Dec 22, 10:53 GMT
Update - We are continuing to monitor for any further issues.
Dec 21, 17:08 GMT
Monitoring - Delivery of international letters may be delayed

Royal Mail has suspended delivery to mainland Europe, Canada and Turkey. This is because of a 48 hour ban on UK freight, announced by the French government on Monday 21 December.

We recommend you do not send any international letters until the ban is lifted.

International letters sent on or after Friday 18 December may be delayed. Royal Mail will keep the letters at their dispatch centre until they can deliver them.

International letters sent on or before Thursday 17 December are not affected.

We apologise for the inconvenience the delays will cause for you and your users.

If you have any questions, please contact us using our support page: https://www.notifications.service.gov.uk/support.
Dec 21, 17:01 GMT
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

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