Investigating - We are investigating an issue with the Notify send files by email feature.
Excel files attached as a secure download link in an email using the “send files by email” feature may not open when the recipient downloads the file.
Other file types are unaffected.
Excel files sent via the Notify API are not affected.
We will provide a further update by 12:00 on 20 October 2026.
Thank you for your patience
GOV.UK Notify
Oct 19, 2026 - 21:33 BST
Excel files attached as a secure download link in an email using the “send files by email” feature may not open when the recipient downloads the file.
Other file types are unaffected.
Excel files sent via the Notify API are not affected.
We will provide a further update by 12:00 on 20 October 2026.
Thank you for your patience
GOV.UK Notify
Oct 19, 2026 - 21:33 BST
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API
Operational
Notify website
Operational
Email sending
Operational
Email delivery receipts
Operational
Text message sending
Operational
Text message delivery receipts
Operational
Text message receiving
Operational
Letter sending
Operational
Send files by email
Partial Outage
Download files sent by email
Operational
Callbacks
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance