Global Microsoft Outage affecting email delivery

Incident Report for GOV.UK Notify

Resolved

Microsoft has announced that Outlook’s performance is improving.

However, they have warned that some emails may be delayed.

The Microsoft outage did not stop GOV.UK Notify from sending your emails.

Anything sent during the outage will be delivered when Outlook starts working again.

Please go to the dashboard to check the status of your emails.

For details of what to do when a message fails, see our message status guidance:

https://www.notifications.service.gov.uk/using-notify/message-status/email

Posted Nov 13, 2026 - 15:41 GMT

Monitoring

In its latest update, Microsoft says that the situation is improving.

We’re monitoring Notify and can see that emails are being delivered.

Our email provider will keep trying to deliver any emails you sent since the outage began.

We cannot say how long this will take, as the queue of unsent emails is likely to be quite long.

Posted Nov 13, 2026 - 13:42 GMT

Investigating

Delivery of emails sent by Notify is impacted by the global Microsoft outage.

Notify is still sending emails, but emails sent to Outlook users will be delayed.

We’ll keep you updated throughout the incident.

Thank you for your patience

GOV.UK Notify

Posted Nov 13, 2026 - 09:45 GMT

This incident affected: Email sending.

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