Degraded text message delivery receipts and status updates

Incident Report for GOV.UK Notify

Resolved

This incident has been resolved.

Posted Nov 12, 2026 - 08:19 GMT

Monitoring

Text message sending and text message delivery receipts are beginning to recover.

We are continuing to work with our providers to identify the root cause of the problem, and will continue to monitor performance.

Thank you for your patience

GOV.UK Notify

Posted Nov 11, 2026 - 15:08 GMT

Update

We’re investigating another text message delivery issue with our providers.

Some text messages may be delayed or fail to deliver and there is a delay in receiving delivery receipts.

We are working with our providers to understand the root cause of the problem.

We’ll keep you updated throughout the incident.

Thank you for your patience.

GOV.UK Notify

Posted Nov 11, 2026 - 13:15 GMT

Update

Posted Nov 11, 2026 - 13:10 GMT

Update

Posted Nov 11, 2026 - 13:00 GMT

Investigating

We’re investigating a text message delivery issue with our providers.

Some text messages may be delayed or fail to deliver and there is a delay in receiving delivery receipts.

We are working with our providers to understand the root cause of the problem.

We’ll keep you updated throughout the incident.

Thank you for your patience.

GOV.UK Notify

Posted Nov 11, 2026 - 10:11 GMT

This incident affected: Text message sending and Text message delivery receipts.

Accessibility statement