O2 Network delivery degradation affecting text-messages on Notify

Incident Report for GOV.UK Notify

Resolved

This issue affecting the delivery of text messages is now resolved. You do not need to retry any messages which were delayed.

Sorry for the inconvenience to you and your users.
Posted Oct 22, 2026 - 16:47 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 22, 2026 - 14:45 BST

Monitoring

Setting status to monitoring since it is a third-party issue. We are monitoring the network status and will inform you when this is resolved.
Posted Oct 22, 2026 - 14:44 BST

Investigating

Text message delivery degradation on the O2 network has caused a text message delivery issue on Notify.

Some text messages may be delayed or fail to deliver.

We’ll keep you updated throughout the incident.

Thank you for your patience.

GOV.UK Notify
Posted Oct 22, 2026 - 14:39 BST
This incident affected: Text message sending and Text message receiving.