Notify users unable to login due to Microsoft Global Outage

Incident Report for GOV.UK Notify

Resolved

Microsoft has announced that Outlook’s performance is improving.

However, they have warned that some emails may be delayed.

If you’re still not receiving your sign-in emails, contact support.

Now that this incident has been resolved, we can no longer change your sign-in method for you.

If you want to change your sign-in method, ask a member of your team with the ‘manage settings, team and usage’ permission to:

1) Go to the ‘Team members’ page.

2) Select ‘Change details’ next to your name.

3) Select ‘Text message code’ under ‘Sign-in method’.

4) Select ‘Save’.

Posted Nov 13, 2026 - 15:43 GMT

Monitoring

In its latest update, Microsoft says that the situation is improving.

If you are still unable to sign in to Notify, please contact support: https://www.notifications.service.gov.uk/support

We can only change your sign-in method if you:

- already have a mobile number associated with your account

- have signed in to Notify in the last 90 days

Posted Nov 13, 2026 - 13:35 GMT

Update

We have sent a text message to affected services, as emails may not be getting through.

We are answering enquiries from individual Notify users.

Where possible, we’re changing users’ sign-in method so they can sign in with a text message code instead of an email link.

If you sign in with an email link and you need to use Notify urgently, please contact support.

We can only change your sign-in method if you:
- already have a mobile number associated with your account
- have signed in to Notify in the last 90 days

Posted Nov 13, 2026 - 12:20 GMT

Update

Even if you sign in with a text message, Notify regularly checks that you still have access to your email address. This happens every 90 days.

This is an important security measure.

There is currently no way to bypass it.

Read more about: Notify’s security features
https://www.notifications.service.gov.uk/features/security#sign-in-and-api-access

Following today’s Microsoft outage, we’re monitoring how many users cannot sign in to Notify.

We’re investigating whether there are any workarounds that do not pose a security risk.

Posted Nov 13, 2026 - 11:11 GMT

Investigating

The global Microsoft outage is affecting some GOV.UK Notify users.

You may have problems signing in to Notify if you:
- use Microsoft Outlook
- sign in to Notify using a link that’s sent in an email

If you’re not receiving your sign-in emails:

Ask a member of your team with the ‘Manage settings, team and usage’ permission to:

1) Go to the Team members page.
2) Select ‘Change details’ next to your name.
3) Select ‘Text message code’ under ‘Sign-in method’.
4) Select ‘Save’.

If no one on your team can help you, you can contact GOV.UK Notify.

We will only change your sign-in method if you’ve already added a mobile number to your Notify account.

For security, we cannot add or update your mobile number.

Posted Nov 13, 2026 - 09:53 GMT

This incident affected: Notify website.

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